Return and Refund Policy

 

SilkySkin Beauty — 45-Day Try, Love, or Return Guarantee

 

At SilkySkin Beauty, your satisfaction means everything to us. That’s why we offer a 45-Day Try, Love, or Return Guarantee to give you peace of mind when trying our products.

 

 

45-Day Try, Love, or Return Guarantee

 

Try our products risk-free! If you’re not completely satisfied, you can return your item within 45 days of purchase for a full refund.

 

  • Items must be returned in original packaging.

  • We may request a photo to help process your return smoothly.

  • Shop with confidence — we’ve got your back.

 

 

 

45-Day Warranty

 

All SilkySkin Beauty products come with a 45-day warranty covering any defects.

 

  • If your product has a defect within 45 days, we’ll replace it or issue a full refund.

  • Just email us at help@silkyskinbeauty.com, and we’ll make it right.

 

 

 

Damaged Items

 

Received a damaged item? Let us know within 48 hours of delivery:

 

  • Send a photo to help@silkyskinbeauty.com.

  • We’ll investigate and send a replacement if necessary.

 

 

 

Non-Returnable Items

 

For hygiene and safety reasons, certain items (like skincare and serums) cannot be returned once shipped.

 

  • Unsure if your product qualifies? Reach out to us at help@silkyskinbeauty.com.

  • If your item is non-returnable but you’re unsatisfied, we may issue store credit as a courtesy.

 

 

 

Refunds for Unrecognized Charges

 

If you notice an unrecognized charge, contact us within 3 days of purchase at help@silkyskinbeauty.com.


Please note: Shipping costs are non-refundable.

 

 

Refunds

 

We stand by our SilkySkin products and want you to feel confident in your skincare journey. If you’re not satisfied:

 

  • Email help@silkyskinbeauty.com with your order number and reason for the refund.

  • If the product is defective, include a photo or video.

  • Refunds are processed within 5–7 business days of approval.

 

 

 

Late or Missing Refunds?

 

  • Double-check your bank or card statement.

  • Contact your bank or card provider — processing times may vary.

  • Still nothing? Email us at help@silkyskinbeauty.com.

 

 

Exchanges

 

We only replace items if they are defective or damaged.

 

  • To request an exchange, email help@silkyskinbeauty.com, and we’ll guide you through the process.

 

 

 

Gifts

 

If the item was marked as a gift:

 

  • You’ll receive gift credit for the return value.

  • A gift certificate will be sent once your return is processed.

 


If it wasn’t marked as a gift, the refund will be issued to the original purchaser.

 

 

How to Start Your Return

 

  1. Contact Us: Email help@silkyskinbeauty.com to confirm your return eligibility.

  2. Follow Instructions: We’ll provide clear return instructions.

 


Customers are responsible for return shipping costs.
For returns over $75, we recommend using a trackable shipping method or purchasing shipping insurance.

 

 

Still Need Help?

 

We’re here for you!

📩 help@silkyskinbeauty.com